Whilst the majority of garages are reputable and carry out servicing and repairs to reasonable standards there is still a minority who do not meet even the basic standards of mechanical skill and knowledge, customer care, health and safety and good business practice.
The Servicesure Autocentre network was established in 2004, by The Parts Alliance, to build a national network of like minded top quality independent garages that meet and abide by a strict set of business practices set out in our Customer Service Charter. We demand high quality to ensure YOUR vehicle is serviced and repaired to the manufacturers' specifications and that YOU, the consumer, are treated with respect and professionalism and delivered great value, reliability and integrity without compromise. Visiting a Servicesure Autocentre means that your car is guaranteed to be repaired by qualified professionals. Servicesure Autocentres have access to excellent training courses for technicians to ensure all new technologies are covered.
The Parts Alliance is a central organisation based in Solihull, West Midlands employing over 60 people on national sales, IT and data development, product management, central procurement, marketing and central warehousing, on behalf of its 12 member companies. It gives the group national strength whilst still providing a dedication and focus on local service to workshops and fitting stations across UK and Ireland. The group operate to their mission of "Local service, national strength."
No matter how good the workmanship or the quality of the parts fitted, unfortunately things can still go wrong. Servicesure has an exclusive National Warranty Scheme that guarantees all the replacement parts* that have been fitted to your vehicle, terms and conditions apply.
6. In the event of a faulty part or fitment, the customer must provide to the repairing garage proof of any work carried out by another participating Servicesure Autocentre, i.e. original invoice and warranty statement relating to the part in question, before a warranty claim can take place. If no such documentation can be produced, the customer will be liable for any work carried out.
Claims made within a 25 mile radius from the original repairing garage are not covered under this agreement and are subject to the standard warranty procedure operated by the relevant Parts Alliance distributor.